What is the Service Charter How the Service Charter was drawn up What the Service Charter contains Services Future and current students and graduates ServiceRecipients Services for Education Delivery of Bachelor's and Master's Degree CoursesStudents of degree coursesDelivery of postgraduate study coursesFuture and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training studentsQuality of teaching and student services Components of QA bodiesFurther education and training coursesFuture and current students of Refresher and training coursesUnigeSeniorUnigeSenior students of UniGeSenior Student Services Student Career ManagementFuture and current students undergraduates and graduatesRight-to-studyFuture and current studentsInternational outbound mobilityFuture and current students Services for International Students Welcoming foreign studentsFuture and current international studentsIncoming international mobilityFuture and current international students Orientation and Inclusion Incoming orientationFuture studentsOrientation in itinereStudents and studentsOutgoing guidance and placement Students and students, undergraduates and graduatesInclusionStudents and students with disabilities or DSA Library Services Organisation and management of library holdingsStudents PhD studentsConsultation, loan and supply of documentation Students and students, PhD studentsManaging electronic resourcesStudents and students, PhD students ICT and Web Services Web Site Management Future and current students, graduates and undergraduatesInfrastructure and networks Future and current studentsIn-house application development and managementFuture and current students undergraduate and graduate studentsThird-party application-managementFuture and current students General and Logistical Services Concierge and custody management Students and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workStudents and students, teaching staff, technical-administrative staff and management ServiceRecipients Services for Education Delivery of Bachelor's and Master's Degree CoursesStudents of degree coursesDelivery of postgraduate study coursesFuture and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training studentsQuality of teaching and student services Components of QA bodiesFurther education and training coursesFuture and current students of Refresher and training coursesUnigeSeniorUnigeSenior students of UniGeSenior Student Services Student Career ManagementFuture and current students undergraduates and graduatesRight-to-studyFuture and current studentsInternational outbound mobilityFuture and current students Services for International Students Welcoming foreign studentsFuture and current international studentsIncoming international mobilityFuture and current international students Orientation and Inclusion Incoming orientationFuture studentsOrientation in itinereStudents and studentsOutgoing guidance and placement Students and students, undergraduates and graduatesInclusionStudents and students with disabilities or DSA Library Services Organisation and management of library holdingsStudents PhD studentsConsultation, loan and supply of documentation Students and students, PhD studentsManaging electronic resourcesStudents and students, PhD students ICT and Web Services Web Site Management Future and current students, graduates and undergraduatesInfrastructure and networks Future and current studentsIn-house application development and managementFuture and current students undergraduate and graduate studentsThird-party application-managementFuture and current students General and Logistical Services Concierge and custody management Students and students, teaching staff, technical-administrative staff and managementOrdinary maintenance workStudents and students, teaching staff, technical-administrative staff and management Teaching staff and research fellows ServiceAddressees Services for Teaching Delivery of Bachelor's and Master's Degree CoursesTeaching staff, contract lecturers international scholarsDelivery of postgraduate study coursesTeaching staff contract teachersFurther education and training coursesTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA Boards Services for Research Funding projects under competitive callsTeaching staffManagement of funded projectsTeaching staff responsible for the projectReporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staff Services for the Third Mission Spin-off creationTeaching staffPatent ManagementTeaching StaffNRP/NCP Innovation PartnershipsTeaching StaffIndustrial research projectsTeaching staffPrivately Funded ResearchTeaching StaffCultural Heritage and Museum ManagementTeaching Staff Library Services Organisation and management of library holdingsTeaching staff, research fellowsConsultation, loan and supply of documentation Teaching staff, research fellowsManaging electronic resourcesTeaching staff, research fellows ICT and Web Services Web Site management Teaching staff, research fellowsInfrastructure and networks Teaching staff, research fellowsIn-house application development and managementFaculty staff, research fellowsThird-party application managementFaculty staff, research fellows General Services and Logistics Acquisition of goods and servicesSchool Deans, Department Chairs, Centre PresidentsConcierge and custody managementStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance work School Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational unitsExtraordinary maintenanceSchool Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational unitsRemovalsSchool Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational units Services to Staff Staff career managementTeaching staff, research fellows, candidates for competitive proceduresTermination of personnelTeaching staff ServiceAddressees Services for Teaching Delivery of Bachelor's and Master's Degree CoursesTeaching staff, contract lecturers international scholarsDelivery of postgraduate study coursesTeaching staff contract teachersFurther education and training coursesTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA Boards Services for Research Funding projects under competitive callsTeaching staffManagement of funded projectsTeaching staff responsible for the projectReporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staff Services for the Third Mission Spin-off creationTeaching staffPatent ManagementTeaching StaffNRP/NCP Innovation PartnershipsTeaching StaffIndustrial research projectsTeaching staffPrivately Funded ResearchTeaching StaffCultural Heritage and Museum ManagementTeaching Staff Library Services Organisation and management of library holdingsTeaching staff, research fellowsConsultation, loan and supply of documentation Teaching staff, research fellowsManaging electronic resourcesTeaching staff, research fellows ICT and Web Services Web Site management Teaching staff, research fellowsInfrastructure and networks Teaching staff, research fellowsIn-house application development and managementFaculty staff, research fellowsThird-party application managementFaculty staff, research fellows General Services and Logistics Acquisition of goods and servicesSchool Deans, Department Chairs, Centre PresidentsConcierge and custody managementStudents and students, teaching staff, technical-administrative staff and managementOrdinary maintenance work School Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational unitsExtraordinary maintenanceSchool Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational unitsRemovalsSchool Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational units Services to Staff Staff career managementTeaching staff, research fellows, candidates for competitive proceduresTermination of personnelTeaching staff Technical-administrative and managerial staff ServiceAdministrative Services Administrative Services Accounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov ICT and Web Services Web Site Management Technical-administrative staff and managementInfrastructure and networks Technical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications management Technical-administrative and managerial staff General and Logistical Services Acquisition of goods and servicesTechnical-administrative staff and managementConcierge and custody managementTechnical-administrative staff and managementOrdinary maintenance work Technical-administrative staff and managementExtraordinary maintenanceTechnical-administrative staff and managementRemovalsTechnical-administrative staff and managementServices to staff Staff career managementTechnical-administrative staff and managers, candidates in competitive proceduresTermination of personnelTechnical-administrative and managerial staff ServiceAdministrative Services Administrative Services Accounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov ICT and Web Services Web Site Management Technical-administrative staff and managementInfrastructure and networks Technical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications management Technical-administrative and managerial staff General and Logistical Services Acquisition of goods and servicesTechnical-administrative staff and managementConcierge and custody managementTechnical-administrative staff and managementOrdinary maintenance work Technical-administrative staff and managementExtraordinary maintenanceTechnical-administrative staff and managementRemovalsTechnical-administrative staff and managementServices to staff Staff career managementTechnical-administrative staff and managers, candidates in competitive proceduresTermination of personnelTechnical-administrative and managerial staff Principles Equal rights of users The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. Impartiality of providers The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users. The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users. Accessibility and rights of users with disabilities In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. User participation The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here. The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here. Efficiency and Effectiveness of the Service The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose. The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose. Continuity of service delivery The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time. The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time.
