What is the Service Charter How the Service Charter was drawn up What the Service Charter contains Services Future and current students and graduates ServiceRecipients> Services for Teaching Degree and Master's Degree Course EnrolmentStudents of Degree CoursesErogation of study courses (postgraduate)Future and current PhD students and postgraduates future and current postgraduate and postgraduate students, future and current master's students and students of teacher training coursesQuality-of-didactics-and-student-services Members of QA BodiesCourses-of-education-and-trainingFuture and current students of courses-of-education-and-trainingUnigeSeniorCitizens and students of UniGeSenior Student Services Student Career ManagementFuture and current students undergraduate and graduate studentsRight-to-studyFuture and current studentsInternational-mobility-outboundStudents and graduate students Services for International Students Accommodation of foreign studentsFuture and current international studentsInternational incoming mobilityFuture and current international students Orientation and Inclusion Inbound orientationFuture studentsInbound orientation Students and studentsOutbound orientation and placement Students and undergraduatesInclusionStudents and undergraduates with disabilities or DSA Library Services Organisation and management of library assetsStudents, PhD studentsConsultation, lending and documentation-supply Students and students, PhD studentsElectronic-resource-managementStudents and students, PhD students ICT and Web services Website-management Future and current students and graduatesInfrastructure-and-networks Future and current studentsDevelopment-and-management-applications-in-houseFuture and current students undergraduates and graduatesThird-party application-managementFuture and current students General and Logistical Services doormanagement-and-custody Students and students ServiceRecipients> Services for Teaching Degree and Master's Degree Course EnrolmentStudents of Degree CoursesErogation of study courses (postgraduate)Future and current PhD students and postgraduates future and current postgraduate and postgraduate students, future and current master's students and students of teacher training coursesQuality-of-didactics-and-student-services Members of QA BodiesCourses-of-education-and-trainingFuture and current students of courses-of-education-and-trainingUnigeSeniorCitizens and students of UniGeSenior Student Services Student Career ManagementFuture and current students undergraduate and graduate studentsRight-to-studyFuture and current studentsInternational-mobility-outboundStudents and graduate students Services for International Students Accommodation of foreign studentsFuture and current international studentsInternational incoming mobilityFuture and current international students Orientation and Inclusion Inbound orientationFuture studentsInbound orientation Students and studentsOutbound orientation and placement Students and undergraduatesInclusionStudents and undergraduates with disabilities or DSA Library Services Organisation and management of library assetsStudents, PhD studentsConsultation, lending and documentation-supply Students and students, PhD studentsElectronic-resource-managementStudents and students, PhD students ICT and Web services Website-management Future and current students and graduatesInfrastructure-and-networks Future and current studentsDevelopment-and-management-applications-in-houseFuture and current students undergraduates and graduatesThird-party application-managementFuture and current students General and Logistical Services doormanagement-and-custody Students and students Teaching staff and research fellows ServiceRecipients> Services for Teaching Degree and Master's Degree CoursesTeaching staff, contract lecturers international scholarsErogation of postgraduate coursesTeaching staff contract teachersPostgraduate-study-and-trainingTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA Boards Services for Research Funding projects under competitive callsTeaching staffResearch Servicesof-services/management-of-funded-projects">Management of funded projectsTeaching staff responsible for projectsreporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staff Services for the Third Mission Spin creationTeaching staffPatent ManagementTeaching StaffPartnerships for Innovation PNRR/PNCTeaching StaffIndustrial-research-projectsTeaching staffPrivately Funded ResearchTeaching StaffMuseum-and-cultural-patrimony-managementTeaching Staff Library Services Organisation and management of library assetsTeaching staff, research fellowsconsultation, lending and documentation-supply Teaching staff, research fellowsElectronic-resource-managementTeaching staff, research fellows ICT and Web services Website-management Teaching staff, research fellowsInfrastructure-and-networks Teaching staff, research fellowsDevelopment-and-management-applications-in-house Faculty staff, research fellowsManagement of third-party applications Faculty staff, research fellows General Services and Logistics Goods-and-services acquisition School Deans, Department Directors, Centre ChairsFaculty members, research fellowsordinary-maintenance School Deans, Department Directors, Centre Chairmen, managers, technical-administrative staff with responsibility for organisational unitsmovementsSchool Deans, Department Directors, Project Managers, managers, technical-administrative staff with responsibility for organisational units Services to Staff Staff-career-managementTeaching staff, research fellows, candidates for competitive proceduresStaff-resignationTeaching staff ServiceRecipients> Services for Teaching Degree and Master's Degree CoursesTeaching staff, contract lecturers international scholarsErogation of postgraduate coursesTeaching staff contract teachersPostgraduate-study-and-trainingTeaching staff, contract teachersQuality-of-didactics-and-student-servicesStudy Course Coordinators, Department Directors, members of QA Boards Services for Research Funding projects under competitive callsTeaching staffResearch Servicesof-services/management-of-funded-projects">Management of funded projectsTeaching staff responsible for projectsreporting of funded projectsTeaching staff responsible for the projectPublication of research resultsTeaching staff Services for the Third Mission Spin creationTeaching staffPatent ManagementTeaching StaffPartnerships for Innovation PNRR/PNCTeaching StaffIndustrial-research-projectsTeaching staffPrivately Funded ResearchTeaching StaffMuseum-and-cultural-patrimony-managementTeaching Staff Library Services Organisation and management of library assetsTeaching staff, research fellowsconsultation, lending and documentation-supply Teaching staff, research fellowsElectronic-resource-managementTeaching staff, research fellows ICT and Web services Website-management Teaching staff, research fellowsInfrastructure-and-networks Teaching staff, research fellowsDevelopment-and-management-applications-in-house Faculty staff, research fellowsManagement of third-party applications Faculty staff, research fellows General Services and Logistics Goods-and-services acquisition School Deans, Department Directors, Centre ChairsFaculty members, research fellowsordinary-maintenance School Deans, Department Directors, Centre Chairmen, managers, technical-administrative staff with responsibility for organisational unitsmovementsSchool Deans, Department Directors, Project Managers, managers, technical-administrative staff with responsibility for organisational units Services to Staff Staff-career-managementTeaching staff, research fellows, candidates for competitive proceduresStaff-resignationTeaching staff Technical-administrative and managerial staff ServiceAddressees Administrative services Accounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov ICT and Web Services Web Site Management Technical-administrative staff and managementInfrastructure-and-networks Technical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications management Technical-administrative and managerial staff General and Logistical Services Goods-and-services acquisition Directors, technical-administrative staff responsible for organisational unitsTechnical-administrative staff and managementordinary-maintenance Executives, technical-administrative staff responsible for organisational unitsTransfersExecutives, technical-administrative staff responsible for organisational unitsServices to staff Staff career managementTechnical-administrative staff and managers, candidates in competitive proceduresStaff resignationTechnical-administrative and managerial staff ServiceAddressees Administrative services Accounting managementExecutives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov ICT and Web Services Web Site Management Technical-administrative staff and managementInfrastructure-and-networks Technical-administrative and managerial staffIn-house applications development and managementTechnical-administrative and managerial staffThird-party applications management Technical-administrative and managerial staff General and Logistical Services Goods-and-services acquisition Directors, technical-administrative staff responsible for organisational unitsTechnical-administrative staff and managementordinary-maintenance Executives, technical-administrative staff responsible for organisational unitsTransfersExecutives, technical-administrative staff responsible for organisational unitsServices to staff Staff career managementTechnical-administrative staff and managers, candidates in competitive proceduresStaff resignationTechnical-administrative and managerial staff Principles Equal rights of users The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination. Impartiality of providers The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users. The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users. Accessibility and rights of users with disabilities In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers. User participation The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of the service through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and delivery of services.The annual customer satisfaction survey, aimed at students and staff, whose results are published in the Performance Report and available separately here:2024 | 2025 , is particularly important in this context. The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of the service through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and delivery of services.The annual customer satisfaction survey, aimed at students and staff, whose results are published in the Performance Report and available separately here:2024 | 2025 , is particularly important in this context. Efficiency and Effectiveness of the Service The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose. The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose. Continuity of service delivery The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time. The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time.
