| Service | Recipients |
|---|---|
Services for Education | |
| Delivery of Bachelor's and Master's Degree Courses | Students of degree courses |
| Delivery of postgraduate study courses | Future and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training students |
| Quality of teaching and student services | Components of QA bodies |
| Further education and training courses | Future and current students of Refresher and training courses |
| UnigeSenior | UnigeSenior students of UniGeSenior |
Student Services | |
| Student Career Management | Future and current students undergraduates and graduates |
| Right-to-study | Future and current students |
| International outbound mobility | Future and current students |
Services for International Students | |
| Welcoming foreign students | Future and current international students |
| Incoming international mobility | Future and current international students |
Orientation and Inclusion | |
| Incoming orientation | Future students |
| Orientation in itinere | Students and students |
| Outgoing guidance and placement | Students and students, undergraduates and graduates |
| Inclusion | Students and students with disabilities or DSA |
Library Services | |
| Organisation and management of library holdings | Students PhD students |
| Consultation, loan and supply of documentation | Students and students, PhD students |
| Managing electronic resources | Students and students, PhD students |
ICT and Web Services | |
| Web Site Management | Future and current students, graduates and undergraduates |
| Infrastructure and networks | Future and current students |
| In-house application development and management | Future and current students undergraduate and graduate students |
| Third-party application-management | Future and current students |
General and Logistical Services | |
| Concierge and custody management | Students and students, teaching staff, technical-administrative staff and management |
| Ordinary maintenance work | Students and students, teaching staff, technical-administrative staff and management |
| Service | Recipients |
|---|---|
Services for Education | |
| Delivery of Bachelor's and Master's Degree Courses | Students of degree courses |
| Delivery of postgraduate study courses | Future and current PhD students and postgraduate students future and current postgraduate and postgraduate students, future and current master's and teacher training students |
| Quality of teaching and student services | Components of QA bodies |
| Further education and training courses | Future and current students of Refresher and training courses |
| UnigeSenior | UnigeSenior students of UniGeSenior |
Student Services | |
| Student Career Management | Future and current students undergraduates and graduates |
| Right-to-study | Future and current students |
| International outbound mobility | Future and current students |
Services for International Students | |
| Welcoming foreign students | Future and current international students |
| Incoming international mobility | Future and current international students |
Orientation and Inclusion | |
| Incoming orientation | Future students |
| Orientation in itinere | Students and students |
| Outgoing guidance and placement | Students and students, undergraduates and graduates |
| Inclusion | Students and students with disabilities or DSA |
Library Services | |
| Organisation and management of library holdings | Students PhD students |
| Consultation, loan and supply of documentation | Students and students, PhD students |
| Managing electronic resources | Students and students, PhD students |
ICT and Web Services | |
| Web Site Management | Future and current students, graduates and undergraduates |
| Infrastructure and networks | Future and current students |
| In-house application development and management | Future and current students undergraduate and graduate students |
| Third-party application-management | Future and current students |
General and Logistical Services | |
| Concierge and custody management | Students and students, teaching staff, technical-administrative staff and management |
| Ordinary maintenance work | Students and students, teaching staff, technical-administrative staff and management |
| Service | Addressees |
|---|---|
Services for Teaching | |
| Delivery of Bachelor's and Master's Degree Courses | Teaching staff, contract lecturers international scholars |
| Delivery of postgraduate study courses | Teaching staff contract teachers |
| Further education and training courses | Teaching staff, contract teachers |
| Quality-of-didactics-and-student-services | Study Course Coordinators, Department Directors, members of QA Boards |
Services for Research | |
| Funding projects under competitive calls | Teaching staff |
| Management of funded projects | Teaching staff responsible for the project |
| Reporting of funded projects | Teaching staff responsible for the project |
| Publication of research results | Teaching staff |
Services for the Third Mission | |
| Spin-off creation | Teaching staff |
| Patent Management | Teaching Staff |
| NRP/NCP Innovation Partnerships | Teaching Staff |
| Industrial research projects | Teaching staff |
| Privately Funded Research | Teaching Staff |
| Cultural Heritage and Museum Management | Teaching Staff |
Library Services | |
| Organisation and management of library holdings | Teaching staff, research fellows |
| Consultation, loan and supply of documentation | Teaching staff, research fellows |
| Managing electronic resources | Teaching staff, research fellows |
ICT and Web Services | |
| Web Site management | Teaching staff, research fellows |
| Infrastructure and networks | Teaching staff, research fellows |
| In-house application development and management | Faculty staff, research fellows |
| Third-party application management | Faculty staff, research fellows |
General Services and Logistics | |
| Acquisition of goods and services | School Deans, Department Chairs, Centre Presidents |
| Concierge and custody management | Students and students, teaching staff, technical-administrative staff and management |
| Ordinary maintenance work | School Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational units |
| Extraordinary maintenance | School Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational units |
| Removals | School Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational units |
Services to Staff | |
| Staff career management | Teaching staff, research fellows, candidates for competitive procedures |
| Termination of personnel | Teaching staff |
| Service | Addressees |
|---|---|
Services for Teaching | |
| Delivery of Bachelor's and Master's Degree Courses | Teaching staff, contract lecturers international scholars |
| Delivery of postgraduate study courses | Teaching staff contract teachers |
| Further education and training courses | Teaching staff, contract teachers |
| Quality-of-didactics-and-student-services | Study Course Coordinators, Department Directors, members of QA Boards |
Services for Research | |
| Funding projects under competitive calls | Teaching staff |
| Management of funded projects | Teaching staff responsible for the project |
| Reporting of funded projects | Teaching staff responsible for the project |
| Publication of research results | Teaching staff |
Services for the Third Mission | |
| Spin-off creation | Teaching staff |
| Patent Management | Teaching Staff |
| NRP/NCP Innovation Partnerships | Teaching Staff |
| Industrial research projects | Teaching staff |
| Privately Funded Research | Teaching Staff |
| Cultural Heritage and Museum Management | Teaching Staff |
Library Services | |
| Organisation and management of library holdings | Teaching staff, research fellows |
| Consultation, loan and supply of documentation | Teaching staff, research fellows |
| Managing electronic resources | Teaching staff, research fellows |
ICT and Web Services | |
| Web Site management | Teaching staff, research fellows |
| Infrastructure and networks | Teaching staff, research fellows |
| In-house application development and management | Faculty staff, research fellows |
| Third-party application management | Faculty staff, research fellows |
General Services and Logistics | |
| Acquisition of goods and services | School Deans, Department Chairs, Centre Presidents |
| Concierge and custody management | Students and students, teaching staff, technical-administrative staff and management |
| Ordinary maintenance work | School Deans, Department Chairs, Centre Chairs, managers, technical-administrative staff with responsibility for organisational units |
| Extraordinary maintenance | School Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational units |
| Removals | School Deans, Department Chairs, Project Managers, managers, technical-administrative staff with responsibility for organisational units |
Services to Staff | |
| Staff career management | Teaching staff, research fellows, candidates for competitive procedures |
| Termination of personnel | Teaching staff |
| Service | Administrative Services |
|---|---|
Administrative Services | |
| Accounting management | Executives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov |
ICT and Web Services | |
| Web Site Management | Technical-administrative staff and management |
| Infrastructure and networks | Technical-administrative and managerial staff |
| In-house applications development and management | Technical-administrative and managerial staff |
| Third-party applications management | Technical-administrative and managerial staff |
General and Logistical Services | |
| Acquisition of goods and services | Technical-administrative staff and management |
| Concierge and custody management | Technical-administrative staff and management |
| Ordinary maintenance work | Technical-administrative staff and management |
| Extraordinary maintenance | Technical-administrative staff and management |
| Removals | Technical-administrative staff and management |
| Services to staff | |
| Staff career management | Technical-administrative staff and managers, candidates in competitive procedures |
| Termination of personnel | Technical-administrative and managerial staff |
| Service | Administrative Services |
|---|---|
Administrative Services | |
| Accounting management | Executives, technical-administrative staff with responsibility for an autonomous management centre or organisational unit, technical-administrative staff authorised to use U-Gov |
ICT and Web Services | |
| Web Site Management | Technical-administrative staff and management |
| Infrastructure and networks | Technical-administrative and managerial staff |
| In-house applications development and management | Technical-administrative and managerial staff |
| Third-party applications management | Technical-administrative and managerial staff |
General and Logistical Services | |
| Acquisition of goods and services | Technical-administrative staff and management |
| Concierge and custody management | Technical-administrative staff and management |
| Ordinary maintenance work | Technical-administrative staff and management |
| Extraordinary maintenance | Technical-administrative staff and management |
| Removals | Technical-administrative staff and management |
| Services to staff | |
| Staff career management | Technical-administrative staff and managers, candidates in competitive procedures |
| Termination of personnel | Technical-administrative and managerial staff |
The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination.
The University is committed to guaranteeing equal conditions of use and equal treatment in the provision of services to all users, without distinction of sex, race, religion, language, political opinions and the prohibition of any unjustified discrimination.
The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users.
The university adheres to the principles of objectivity, neutrality and impartiality in its behaviour towards all its users.
In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.
In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers.
In accordance with Legislative Decree no. 222/2023, the University defines and guarantees the quality levels of the service provided with regard to the effective accessibility of the services for people with disabilities, as well as the rights, including those of a compensatory nature, that external users may demand and the related procedures.
In particular, a standard of accessibility of the pages of the sites and physical accessibility is guaranteed through the identification and removal of architectural barriers.
The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.
In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here.
The University is committed to ensuring and encouraging the active participation and involvement of the user in the provision of services through access to complete and up-to-date information on its activities and services, and through the possibility of submitting complaints, observations, reports and suggestions aimed at achieving better management and provision of services.
In this context, the annual customer satisfaction survey, aimed at students and staff, is of particular importance, the results of which are published in the Performance Report and available separately here.
The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose.
The University pursues the objective of continuous improvement in the provision of services and in the management of resources in terms of efficiency, effectiveness and quality, adopting the management, organisational, procedural and technological solutions deemed most functional for the purpose.
The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time.
The University is committed to guaranteeing continuity and regularity in the provision of services to its users. Any interruptions in the normal provision of services will be considered justified only if they are the result of unforeseeable situations or force majeure. In such cases, the University undertakes to guarantee effective and timely communication of such interruptions to its users and is committed to minimising, as far as possible and in compliance with the regulations in force, the disruption time.