Description The service, aimed at facilitating the enrolment of foreign students in courses at the University, offers assistance with the equivalence of their qualifications, University enrolment, residence permit and tax code, as well as a free accommodation search service and information on health care, bank accounts, bus passes, university canteens and the cost of living.StakeholdersStudents, students and their families.RecipientsFuture and current international students.Mode of deliveryThe service is provided by the Teaching, Student Services, Orientation and Internationalisation Area.The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages. Performance Welcoming foreign students Reference officeInstructional area, student services, guidance and internationalisationInternationalisation serviceWelcome Office Department - welcoming international students and usersResponsible personGiulia MarianoWebsitehttps://unige.it/welcoming-international-students Quality Indicators and Standards Indicators The service is available for future and current international students.IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E-mail Microsoft Teams WebsiteTemporary accessMaximum response time for taking over email requests4 working days Average service delivery timeServices are provided promptly and in any case in compliance with the terms set out in the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/4 scale)3,14 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.If you have any problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile.. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
