In-person helpdesk: Thursdays from 9 a.m. to 1 p.m., by appointment  at the apposite page selecting from the drop-down menu "Erasmus helpdesk"
Virtual helpdesk (remote): Mondays, Wednesdays and Fridays from 11 a.m. to 1 p.m. and Wednesdays  from 2 p.m. to 3.30 p.m. by appointment at the appointment page, 
(the student will be contacted by the staff at the telephone number indicated in the request). 
Please note that the service is not available in the case of telephone numbers with a foreign prefix (only Italian fixed or mobile telephone numbers). 
It is also not possible to use a call mode via Teams

The Email services are carried out from Monday to Friday during staff working hours