From 24th July to 3rd October 2025 Welcome Office will be open to public only at the Infopoint in via Balbi n. 5 from Monday to Friday from 10.00 a.m. to 2.00 p.m. without appointment. Badge withdrawal will be available at the Infopoint as well. Call center and virtual desk are suspended until 3rd October, the service of email reply will instead remain active.The Infopoint will remain closed from 11th to 15th August 2025. Call centre 010 209 51525: Mondays, Wednesdays and Fridays from 9.00 a.m. to 11.00 a.m.In-person counter: Tuesdays from 9.00 a.m. to 1.00 p.m., via appointmentVirtual counter (remote): Mondays, Wednesdays and Fridays from 11 a.m. to 1 p.m. and Tuesdays from 2 p.m. to 4.30 p.m. (the student will be contacted by staff at the telephone number indicated in the request). Please note that the service is not available in the case of telephone numbers with a foreign prefix (only Italian fixed or mobile telephone numbers). It is also not possible to use a call via TeamsRead how to get the university badgeBook an appointment hereEmail services are carried out from Monday to Friday during staff working hours The Welcome Office Sector offers a free accommodation search service, assistance in obtaining the residence permit and the tax code, and information on:health carebank accountbus passuniversity canteenscost of living For further information on these topics you can also consult the Study in ItalyInternational students can attend Italian language courses organised by the University of Genoa. The courses are differentiated according to the initial level of knowledge, which is verified by an entrance test. Erasmus students are offered the pick up service: you will be met at the airport or at the station by colleagues from the student association GEG Gruppo Erasmus Genova who will accompany you to the hostel or to the university premises. During your stay, the GEG organises visits, outings and evenings of entertainment.International students of the University of Genoa can now benefit from a dedicated psychological counselling service." More information can be found on the posters "Long flyer psychological counselling" and "Short flyer psychological counselling"The Sector also provides support for the reception procedure of non-EU researchers. More information is available on the page Hosting non-EU researchers for research periods longer than 3 months If you are an international student and/or with a qualification obtained abroad and you are interested in enrolling at the University of Genoa for a Bachelor's or Master's degree course or alternatively you would like information on how to obtain the equivalence of a foreign qualification, please refer to the information on International Enrolment We would like to inform you that the CRUI project for the a.y. 2025/26 is providing student scholarships for Palestinian students. For more information and to consult the list of participating universities, please consult the call ContactsWelcome Officesass@unige.itCall centre open Monday, Wednesday and Friday, 9am–11am.Tel.: 010 33 55 000 - press 4In-person and virtual help desk by appointment
