Description The service enables foreign students to study and carry out internships at the University. Through programmes such as Erasmus+ KA 131 - KA 171 and other international agreements, students can enjoy an educational experience at UniGe, enriching their academic and professional career. The service offers support to students from application to integration in the Genoese university context for a quality educational experience.StakeholdersStudents, students and their families.GuestsFuture and current international students.Methods of deliveryThe service is provided by the Didactics, Student Services, Orientation and Internationalisation Area, which also coordinates the further activities of Schools and Departments.The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages. Performance Administrative assistance Office of ReferenceEducation, Student Services, Orientation and Internationalisation AreaInternationalisation ServiceEuropean and International Flows DepartmentResponsible personMaria CiconteWebsitehttps://unige.it/relint Assistance of an educational nature The service is available for prospective and current international students.Reference officeEducational area, student services, orientation and internationalisationInternationalisation serviceInternational Mobility Desk DepartmentResponsible personIrene PataniaWebsitehttps://unige.it/relint Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access E-mail Microsoft Teams WebsiteTimescalesMaximum response time for taking over email requests4 working days Average service delivery timeThe delivery time varies according to the complexity of the different procedures and the number of structures involved - Maximum 12 monthsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/4 scale)3,14 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.If you have any problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile. page. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
