Description The service contributes to guaranteeing the functionality and safety of the facilities, ensuring the correct execution of ordinary and programmed maintenance and inspections of civil works, electrical systems, special systems and thermo-mechanical systems, as well as the coordination of minor maintenance operations, for the five territorial poles of facility management.StakeholdersStudents, students, Staff.StakeholdersStudents and students, teaching staff, technical-administrative staff and managers.Provision methodsThe service is provided by the Technical Area through the Territorial Poles and can be requested through the building contact persons.The service can be accessed through the channels of the relevant offices at the times indicated on the relevant pages. Performance Construction Reference OfficeTechnical AreaMaintenance ServiceMaintenance and Safety Department Facility Management PolesResponsible personChiara SartiniWebsitehttps://facility.unige.it/Building References Reference OfficeTechnical AreaMaintenance ServiceMaintenance and Safety Department Facility Management PolesResponsible personChiara SartiniWebsitehttps://facility.unige.it/Building References Electrical installations Reference OfficeTechnical AreaMaintenance ServiceMaintenance and Safety Department Facility Management PoliciesResponsible personEnrico PolacchiniWebsitehttps://facility.unige.it/Building References Reference OfficeTechnical AreaMaintenance ServiceMaintenance and Safety Department Facility Management PoliciesResponsible personEnrico PolacchiniWebsitehttps://facility.unige.it/Building References Energy installations Office of ReferenceTechnical AreaEnergy ServiceEnergy Planning and Management DepartmentOffice of ReferenceNorberto VittiglioWebsitehttps://facility.unige.it/Building References Office of ReferenceTechnical AreaEnergy ServiceEnergy Planning and Management DepartmentOffice of ReferenceNorberto VittiglioWebsitehttps://facility.unige.it/Building References Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, WhatsApp, Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working days Average service delivery timeThe delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions requiredTransparencyManner of publishing useful informationEarly publication on the websiteEffectivenessSatisfaction of students (1/6 scale)3,76 Satisfaction of teaching staff (1/6 scale)3.69 Satisfaction of technical-administrative staff (1/6 scale)3.81 IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, WhatsApp, Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working days Average service delivery timeThe delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions requiredTransparencyManner of publishing useful informationEarly publication on the websiteEffectivenessSatisfaction of students (1/6 scale)3,76 Satisfaction of teaching staff (1/6 scale)3.69 Satisfaction of technical-administrative staff (1/6 scale)3.81 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.There is no physical access to the relevant offices for the provision of the required services.. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.There is no physical access to the relevant offices for the provision of the required services.. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
