Description
Description
The service contributes to guaranteeing the functionality and safety of the facilities, ensuring the correct execution of ordinary and programmed maintenance and inspections of civil works, electrical systems, special systems and thermo-mechanical systems, as well as the coordination of minor maintenance operations, for the five territorial poles of facility management.
Stakeholders
Students, students, Staff.
Stakeholders
Students and students, teaching staff, technical-administrative staff and managers.
Provision methods
The service is provided by the Technical Area through the Territorial Poles and can be requested through the building contact persons.
The service can be accessed through the channels of the relevant offices at the times indicated on the relevant pages.
| Reference Office | Technical Area Maintenance Service |
| Responsible person | Chiara Sartini |
| Website | https://facility.unige.it/ |
| Reference Office | Technical Area Maintenance Service |
| Responsible person | Chiara Sartini |
| Website | https://facility.unige.it/ |
| Reference Office | Technical Area Maintenance Service Maintenance and Safety Department Facility Management Policies |
| Responsible person | Enrico Polacchini |
| Website | https://facility.unige.it/ |
| Reference Office | Technical Area Maintenance Service Maintenance and Safety Department Facility Management Policies |
| Responsible person | Enrico Polacchini |
| Website | https://facility.unige.it/ |
| Office of Reference | Technical Area Energy Service |
| Office of Reference | Norberto Vittiglio |
| Website | https://facility.unige.it/ |
| Office of Reference | Technical Area Energy Service |
| Office of Reference | Norberto Vittiglio |
| Website | https://facility.unige.it/ |
| Indicators | Indicators | Value |
| Accessibility | Channels available for accessing the service | Physical access, Telephone, E-mail, WhatsApp, Microsoft Teams, Website |
| Timeliness | Maximum response time for taking up e-mail requests | 2 working days |
| Average service delivery time | The delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions required | |
| Transparency | Manner of publishing useful information | Early publication on the website |
| Effectiveness | Satisfaction of students (1/6 scale) | 3,76 |
| Satisfaction of teaching staff (1/6 scale) | 3.69 | |
| Satisfaction of technical-administrative staff (1/6 scale) | 3.81 |
| Indicators | Indicators | Value |
| Accessibility | Channels available for accessing the service | Physical access, Telephone, E-mail, WhatsApp, Microsoft Teams, Website |
| Timeliness | Maximum response time for taking up e-mail requests | 2 working days |
| Average service delivery time | The delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions required | |
| Transparency | Manner of publishing useful information | Early publication on the website |
| Effectiveness | Satisfaction of students (1/6 scale) | 3,76 |
| Satisfaction of teaching staff (1/6 scale) | 3.69 | |
| Satisfaction of technical-administrative staff (1/6 scale) | 3.81 |
The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.
There is no physical access to the relevant offices for the provision of the required services.
The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.
There is no physical access to the relevant offices for the provision of the required services.
Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.
Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.
Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.
Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.
The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.
In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.
Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.
Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.
The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.
In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.