Description The service allows equipment and furniture to be moved between premises in the same facility or between different locations, ensuring that each item is moved safely, without damage and minimising disruption to work activities.StakeholdersPersonnel, Social and Production System.RecipientsSchool Deans, Department Directors, Project Managers, executives, technical-administrative staff with responsibility for organisational units.Provision methodsThe service is provided by the Fundamental Structures Area.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Removals Office of ReferenceFundamental Structures AreaLogistics DepartmentOffice of ReferenceTommaso ReWebsitehttps://intranet.unige.it/richiesta-intervento-al-settore-logistica Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, PEC Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working days Average service delivery time7-15 days, depending on the moving service requiredTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of teaching staff (1/6 scale)3,69 Satisfaction of technical-administrative staff (scale 1/6)3.81 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates the University building from the Church of San Vittore (via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.To report an architectural barrier preventing access to a University building, you can fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand The recipients of the service can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
