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Description

The service ensures the implementation of extraordinary maintenance works on buildings, contributing to the long-term preservation of the University's real estate assets.

The works may include the renovation or replacement of structural parts of buildings, without altering the overall volume of the buildings.

The service includes:

  • the survey of needs, from the mapping of the state of conservation of the buildings to the drafting of the three-year programme of public works and the annual list of works
  • the preliminary, definitive and executive design
  • the management of the negotiation procedure for the awarding of works.

Stakeholders

Students and Students, Staff.

Addressees

School Deans, Department Directors, Centre Chairs, Managers, technical-administrative staff with responsibility for organisational units.

Methods of delivery

The service is provided by the Technical Area.

The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages.

Performance

Reference Office

Technical Area

Maintenance Service

Construction Maintenance Department

Responsible PersonSilvia Mogni
Websitehttps://facility.unige.it/

Office of Reference

Technical Area

Maintenance Service

Plant Maintenance Department

Office of ReferenceGiovanna Soracco
Websitehttps://facility.unige.it/

Reference office

Technical area

Energy service

Thermomechanical Plant Works Department

Responsible personRoberto Lambertini

Quality Indicators and Standards

DimensionsIndicatorsValue
AccessibilityChannels available for accessing the serviceWebsite
TimelinessMaximum response time for taking up requests via e-mail2 working days
 Average service delivery timeThe delivery time varies depending on the complexity of the service the characteristics and urgency of the interventions required as well as the authorisation times of the controlling bodies
TransparencyMode of publication of useful informationPrompt publication on the website
EffectivenessSatisfaction of students (1/6 scale)3,76
 Satisfaction of teaching staff (1/6 scale)3.69
 Satisfaction of technical-administrative staff (1/6 scale)3.81

The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement.
There is no physical access to the relevant offices for the provision of the required services.

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Complaints

Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.

Service recipients can complain to the Administration in the same way as for the other types of service.
In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers.

 

 

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Last update 10/12/2024