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Description

The service ensures the correct management of the termination of employment for the liquidation of pensions, end of service and end of relationship.

The service offers assistance for:

  • verification of requirements
  • the redemption of degree or other qualifications
  • the redemption of periods or services
  • the reconciliation of insurance periods.

The service also deals with the termination of employment (termination measure and final payment of the definitive direct or survivor's pension or shared cost pension).

Stakeholders

Staff

Recipients

Teaching staff, technical-administrative staff and managers

Manner of provision

The service is provided by the Personnel Area.

The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages.

Performance

Quality Indicators and Standards

IndicatorsIndicatorsValue
AccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams Website
AccessibilityAccessibilityPhysical accessmail Microsoft Teams Web site
Temporary accessMaximum response time for taking over email requests2 working days
 Average time for service deliveryThe average time varies according to the type and complexity of the service and in any case the service is delivered in compliance with any terms provided for by the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rights
TransparencyManner of publishing useful informationPublication in a timely manner on the website
EffectivenessSatisfaction of teaching staff (scale 1/6)4,94
 Satisfaction of technical-administrative staff (scale 1/6)4, 92

The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.

There are no architectural barriers.

The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates the University building from the Church of San Vittore (via Balbi 7). To access this entrance, you must ring the doorbell and wait for the doorman to arrive.

To report an architectural barrier preventing access to a University building, you can fill in the form on the page Ateneo accessibile.

Complaints

Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.

Service recipients can complain to the Administration in the same way as for the other types of service.
In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers.

 

 

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Last update 10/12/2024