Description The service manages access to the buildings and the control of the spaces, guaranteeing their maintenance and security by means of activities such as:the custody and management of materials and equipment useful for teaching activitiesthe protection of assets, thanks to the prevention of events (theft, destruction, damage or damage caused by atmospheric events, flooding, etc.).)protection of property and persons inside the buildingssupport in classroom management: opening and closing of classrooms, opening and closing of curtains, windows and projection screensmanagement of notice boardsorganisation and management of building keys.StakeholdersStudents, students, Staff.Groups of peopleStudents and students, teaching staff, technical-administrative staff and management.Methods of deliveryThe service is provided by the Legal and General Area and by Schools and Departments, under the coordination of the Area.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Centralised concierge and custodian management Reference OfficeLegal and General AreaHasset and Shareholdings ServiceSpace Management DepartmentResponsible personIlaria BruschettiniWebsitehttps://intranet.unige.it/immobili/pulizie-portierato Local concierge and custodian service Schools, Departments, Centres, Libraries, Management AreasThe service is provided through the concierges. Building opening hours and contact details of the concierges Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, Telephone, E-mail, WhatsApp, Microsoft Teams, WebsiteTimelinessMaximum response time for taking up e-mail requests2 working days Average time for service deliveryThe service is delivered immediatelyTransparencyMode of publication of useful informationPrompt publication on the websiteEffectivenessSatisfaction of students (1/6 scale)3,76 Satisfaction of teaching staff (1/6 scale)3.69 Satisfaction of technical-administrative staff (1/6 scale)3.81 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates the University Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.If you have problems accessing other buildings, you can report it to the porter's lodge at the contact details given on the Edifications page.To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile page. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
