Description The service, aimed at promoting and enhancing the cultural and museum heritage of the University, manages the organisation of educational and cultural activities, such as exhibitions, events, guided tours, in presence or in virtual mode, and the digitisation of cultural assets, aimed at preserving them and making them available to a wider audience.StakeholdersLocal communities.AddresseesTeaching staff.Mode of deliveryThe service is provided by the Research, Technology Transfer and Third Mission Area and by Schools and Departments under the coordination of the Area.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Cultural Heritage and Museum Management Reference officeResearch, technology transfer and third mission areaSocial, cultural and environmental responsibility third mission serviceSector for the enhancement of the museum system and cultural and social activitiesResponsible personValentina PollioWebsitehttps://senior.unige.it/ Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access E-mail Microsoft TeamsTimescaleMaximum response time for taking email requests2 working days Average time for service deliveryThe delivery time varies according to the type of requests and the complexity of the activities to be realised. For the realisation of exhibitions and events, including lead time, possible authorisations and set-up, the time meTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)4,67 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of compliance with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site compliance statement.Not all premises at the indicated locations are accessible. For specific needs or access problems, you can contact the offices at the contact details indicated, in order to arrange alternative ways of providing the service or appointments at accessible premises.To report an architectural barrier that prevents access to a facility of the University, you can fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
