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Description

UnigeSenior offers non-profit cultural and educational courses for people over 45 years of age, characterised by a university-level cultural approach, with the aim of promoting active ageing through lifelong learning and socialisation.

The service manages:

  • the definition of the educational offer
  • the organisation of the courses
  • the management of enrolments
  • the delivery of the courses
  • monitoring and quality assessment.

Stakeholders

Local Communities, Students and their Families.

Groups of Citizens

Citizens, Students and UniGeSenior Students.

Methods of delivery

The service is provided by the Research, Technology Transfer and Third Mission Area and by Schools and Departments under the coordination of the Area.

The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages.

 

Performance

Reference office

Research, technology transfer and third mission area

Social, cultural and environmental responsibility third mission service

Sector for the enhancement of the museum system and cultural and social activities

Responsible personValentina Pollio
Websitehttps://senior.unige.it/

Quality Indicators and Standards

IndicatorsIndicatorsValue
AccessibilityChannels available to access the servicePhysical access Telephone E- mailmail Social Microsoft Teams Website
Temporary accessMaximum response time for taking up email requests2 working days
 Average service delivery timeDelivery time varies according to the complexity of the service
TransparencyMode of publication of useful informationPublication in a timely manner on the website
EffectivenessUser satisfaction (1/6 scale)In the process of being surveyed

The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.

You can check the physical accessibility of all the University's classrooms via the View Classrooms function available at EasyRoom.

At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.

The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates the University Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.

If you have any problems accessing the other buildings where the offices are located, you can report it to the porter's lodge at the contact details given on the page Edifici.

To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile.

Complaints

The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.

You can check the physical accessibility of all the University's classrooms via the View Classrooms function available at EasyRoom.

At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.

The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates the University Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.

If you have problems accessing the other buildings where the other offices are located, you can report it to the porter's lodge at the contact details given on the page Edifici.

To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile.

The specific services, aids and adaptations made available for the inclusion of students with disabilities or DSA can be requested in the manner indicated on the Disability and DSA page. Any problems encountered by students with disabilities or SLDs may be reported to the Disability and SLD Student Support Services Department. Recipients of the service may lodge a complaint with the Administration in the same way as for the other types. In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers.

 

 

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Last update 10/12/2024