Description The inclusion service is dedicated to supporting students with disabilities and specific learning disorders (DSA) in their integration into the study pathway and the academic community.The service provides personalised assistance, through:first-level receptionindividual informative and in-depth interviewssupport in the pre-enrolment phase and during the course of studyaccompanying the personInterpreting Italian Sign Language (LIS)CAA - Augmentative and Alternative Communication and W.O.C.E. strategy. - Written Output Communication EnhancementParent tutoring and peer tutoringContracted use of specific aids and softwareAdaptation of teaching materials.StakeholdersStudents, students and their families.Groups of studentsStudents and students with disabilities or DSA.Methods of deliveryThe service is provided by the Didactics, Student Services, Orientation and Internationalisation Area, which also coordinates the further activities of Schools and Departments.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Inclusion Office of referenceEducation area, student services, guidance and internationalisationGuidance, career service and inclusion serviceServices for the inclusion of students with disabilities and with DSAResponsible personMarina PerelliWebsitehttps://unige.it/disabilita-dsa Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail PEC Microsoft Teams Web siteAccessibilityPhysical accessmail PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working days Average service delivery time1. Services to the person (LIS Italian sign language interpreting - Accompaniment to the person - Augmentative and alternative communication/Facilitated communication W.O.C.E.)1a - for a single intervention 48 hours1b - for continuous services 12 days2. Peer tutoring services2a - for a single intervention 48 hours2b - for continuous services 10 daysTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)4,26 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.If you have problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.To report an architectural barrier preventing access to a University building, fill in the form on the page Ateneo accessibile.. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.
