Description
Description
The service offers ongoing support that accompanies female students throughout their academic career, through:
- Welcome Freshers
- Teaching Tutoring, Welcome Tutoring, Peer Tutoring, Freshers Project Tutoring
- Individual interviews
- Group interviews
- a counselling service.
Stakeholders
Students, students and their families.
Stakeholders
Students and students.
Methods of delivery
The service is provided by the Didactics, Student Services, Orientation and Internationalisation Area, which also coordinates the additional activities of Schools and Departments with the coordination of the Area.
The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages.
| Office of reference | Education area, student services, guidance and internationalisation Guidance, career service and inclusion service |
| Responsible person | Roberta Verdi |
| Website | https://unige.it/orientamento |
| Office of reference | Education area, student services, guidance and internationalisation Guidance, career service and inclusion service |
| Responsible person | Roberta Verdi |
| Website | https://unige.it/orientamento |
| Indicators | Indicators | Value |
| Accessibility | Channels available to access the service | Physical access Phone E- mail WhatsApp PEC Microsoft Teams Website |
| Accessibility | Physical access Phone E- mailmail WhatsApp PEC Microsoft Teams Website | |
| Timescale | Maximum response time for taking up email requests | 2 working days |
| Average service delivery time | 7 working days | |
| Transparency | Mode of publication of useful information | Publication in a timely manner on the website |
| Effectiveness | User satisfaction (1/6 scale) | 4,26 |
| Indicators | Indicators | Value |
| Accessibility | Channels available to access the service | Physical access Phone E- mail WhatsApp PEC Microsoft Teams Website |
| Accessibility | Physical access Phone E- mailmail WhatsApp PEC Microsoft Teams Website | |
| Timescale | Maximum response time for taking up email requests | 2 working days |
| Average service delivery time | 7 working days | |
| Transparency | Mode of publication of useful information | Publication in a timely manner on the website |
| Effectiveness | User satisfaction (1/6 scale) | 4,26 |
The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's declaration of conformity.
If you have problems accessing the buildings, you can report them to the concierge at the contact details given on the Edifications page.
To report an architectural barrier that prevents access to a facility of the University, you can fill in the form on the Ateneo accessibile page.
The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's declaration of conformity.
If you have problems accessing the buildings, you can report them to the concierge at the contact details given on the Edifications page.
To report an architectural barrier that prevents access to a facility of the University, you can fill in the form on the Ateneo accessibile page.
Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.
Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.
Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.
Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.
The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.
In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.
Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.
Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.
The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.
In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.