Description The service offers ongoing support that accompanies female students throughout their academic career, through:Welcome FreshersTeaching Tutoring, Welcome Tutoring, Peer Tutoring, Freshers Project TutoringIndividual interviewsGroup interviewsa counselling service.StakeholdersStudents, students and their families.StakeholdersStudents and students.Methods of deliveryThe service is provided by the Didactics, Student Services, Orientation and Internationalisation Area, which also coordinates the additional activities of Schools and Departments with the coordination of the Area.The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages. Performance Orientation in itinere Office of referenceEducation area, student services, guidance and internationalisationGuidance, career service and inclusion serviceStudent Orientation and Tutoring DepartmentResponsible personRoberta VerdiWebsitehttps://unige.it/orientamento Tutor's contact details Office of referenceEducation area, student services, guidance and internationalisationGuidance, career service and inclusion serviceStudent Orientation and Tutoring DepartmentResponsible personRoberta VerdiWebsitehttps://unige.it/orientamento Tutor's contact details Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Phone E- mail WhatsApp PEC Microsoft Teams WebsiteAccessibilityPhysical access Phone E- mailmail WhatsApp PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working days Average service delivery time7 working daysTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)4,26 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Phone E- mail WhatsApp PEC Microsoft Teams WebsiteAccessibilityPhysical access Phone E- mailmail WhatsApp PEC Microsoft Teams WebsiteTimescaleMaximum response time for taking up email requests2 working days Average service delivery time7 working daysTransparencyMode of publication of useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)4,26 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's declaration of conformity.If you have problems accessing the buildings, you can report them to the concierge at the contact details given on the Edifications page.To report an architectural barrier that prevents access to a facility of the University, you can fill in the form on the Ateneo accessibile page. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's declaration of conformity.If you have problems accessing the buildings, you can report them to the concierge at the contact details given on the Edifications page.To report an architectural barrier that prevents access to a facility of the University, you can fill in the form on the Ateneo accessibile page. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
