Description The University website is an essential channel for information on the services offered by the University and a fundamental tool for communicating and promoting activities, growth strategies and achievements.Through the site, students and undergraduates can access a wide range of information and access online services:unige.it main sitecorsi.unige.enStudy and PhD courses portalwww.studenti.unige.it student and graduate portalstudents.unige.co.uk/studentsOnline services for studentsintranet.unige.co.uk intranet area, intended for staffrubrica.unige.en University directorylife.unige.itmagazine unige.it/list-of-thematic-siteslist-of-thematic-sitesFurther information is available on the federated sites of the various structures.The website management service supports the publication, updating and accessibility of content and ensures the technical operation of the University website and its services.StakeholdersStudents, students and their families, the School World, the Scientific Community, the Social and Productive System, Institutions, Local Communities, UniGe Staff.RecipientsFuture and current students, graduates, teaching staff, research assistants, technical-administrative staff and managersProvision methodsThe service is provided by the ICT Area and coordinated by the Web Editor's Office in the Management Area.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance Content writing support The service is available for students, students and staff.Reference officeDirectional areaCommunication, media, web and social channelsResponsible personEliana RuffoniWebsitehttps://unige.it/comunicazione Technical support for page and site management The service is available for teaching and technical-administrative staff.Reference officeICT areaE-Learning, Multimedia and Web Tools ServiceWeb areaResponsible personMorgana ChiappaloneWebsitehttps://ict.unige.it/web Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the serviceTelephone, E-mail, Microsoft Teams, WebsiteTimescalesMaximum response time for taking up e-mail requests2 working days Average service delivery timeThe delivery time varies according to the complexity of the service and the number of organisational units involvedTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessSatisfaction of students (1/6 scale)3,77 Satisfaction of teaching staff (1/6 scale)4.51 Satisfaction of technical-administrative staff (1/6 scale)4.51 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity to WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant site conformity statement. There is no physical access to the relevant offices for the provision of the requested services.. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
