Description The service supports the correct management of the budget, revenues and payments, deals with budget variations, monitoring and the management of receivables.StakeholdersStaff.AddresseesManagers, technical-administrative staff with responsibility for an autonomous management centre or an organisational unit, technical-administrative staff qualified to use U-Gov.Methods of deliveryThe service is provided by the Resources and Budget Area.The service is accessible through the channels of the offices of reference, listed below, during the hours indicated. Performance Budgeting Autonomous Management Centres Technical-administrative staff with responsibility for an autonomous management centre, technical-administrative staff authorised to use U-Gov of the autonomous management centres.Reference officeResources and budget areaAutonomous management centres and business activity serviceAutonomous management centres budget departmentResponsible personNatascia De RossoWebsitehttps://intranet.unige.it/servizio_budget Accounting support and control Autonomous management centres Technical-administrative staff with responsibility for an autonomous management centre, technical-administrative staff authorised to use U-Gov of the autonomous management centres.Reference officeResources and budget areaService for autonomous management centres and business activitiesSupport, monitoring, control and audit area autonomous management centresResponsible personMassimo GuerriniWebsitehttps://intranet.unige.it/servizio_budget Budgeting, support and accounting control Management areas Executives, technical-administrative staff with responsibility for an organisational unit, technical-administrative staff authorised to use U-Gov of the Executive Areas.Reference officeResources and Budget AreaBudget ServiceSupport, monitoring, control and audit management areasResponsible personPaola IottiWebsitehttps://intranet.unige.it/servizio_budget Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available for accessing the servicePhysical access, E-mail, Microsoft Teams, Web siteTemporary accessMaximum response time for taking over e-mail requests2 working days Average service delivery timeServices are provided promptly and in any case in compliance with the terms set out in the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)4,70 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.The accessible entrance of Via Balbi 5 is located in Salita di Pietraminuta, the alleyway that separates the University building from the Church of San Vittore (Via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the doorman to arrive.To report an architectural barrier preventing access to a University building, fill in the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Service recipients can complain to the Administration in the same way as for the other types of service.In the absence of a response from the Administration, it is always possible to report to the Digital Ombudsman for digital services or to the National Rights Authority for people with disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
