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Description

The service offers support to students in choosing the study path most suited to their inclinations and professional goals, through

  • the production of orientation and institutional publications for students
  • meetings at Schools
  • the organisation of events
  • the participation in events
  • individual interviews
  • pathways for Transversal Skills and Orientation (PCTO)

Stakeholders

Students, students and their families, School World

Target Audience

Future students.

Methods of delivery

The service is provided by the Didactics, Student Services, Orientation and Internationalisation Area, which also coordinates the further activities of Schools and Departments.

The service is accessible through the channels of the relevant offices during the hours indicated on the relevant pages.

Performance

Office of reference

Instructional area, student services, orientation and internationalisation

Orientation, career service and inclusion service

Student Orientation Department

Student Orientation DepartmentFrancesco Guzzo
Websitehttps://unige.it/orientamento

Quality Indicators and Standards

IndicatorsIndicatorsValue
AccessibilityChannels available to access the servicePhysical access Phone E- mail WhatsApp PEC Microsoft Teams Web site
Physical accessmail WhatsApp PEC Microsoft Teams Website
TimescaleMaximum response time for taking up email requests2 working days
 Average service delivery time7 working days
TransparencyMode of publication of useful informationPublication in a timely manner on the website
EffectivenessUser satisfaction (1/6 scale)4,16

The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.

If you have problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.

To report an architectural barrier preventing access to a University building, fill in the form on the page Ateneo accessibile.

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Complaints

Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.

Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.

Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.

The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.

In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.

 

 

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Last update 10/12/2024