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Description

The service ensures the carrying out of support activities for the delivery of the Degree and Master's degree courses envisaged by the educational offer:

  1. the coverage of teaching courses, and in particular:
  • the assignment to the teaching staff of the courses falling within the institutional duties and the assignment of any additional teaching duties
  • the assignment of teaching to teachers from other universities by comparative procedure
  • the stipulation of teaching contracts ex. art. 23 L. 240/2010 and of teaching to contract teachers for outgoing and incoming foreign language courses
  • any appointment of Visiting Professors
  • . 240/2010 and of teaching to contract teachers for outgoing and incoming foreign language courses
  • the appointment of Visiting Professors
    1. the organisation:
    • the definition of the annual teaching calendar and lesson timetables
    • the management of communications to enrolled students
    • the management of OFAs
    1. the management of the OFAs
      1. the provision in the strict sense:
    • the preservation and maintenance of classrooms
    • the maintenance of classroom teaching aids
    • the maintenance of teaching software
    • the preservation and maintenance of laboratory equipment
    • the verification of the possession of the requirements for access to the premises by members (training on specific risks)
    • management of curricular and professional training courses
    • updating and innovation of teaching methods
    1. monitoring through the survey of students' opinions.
    Stakeholders

    Students, students and their families.

    Adressees

    Students of the Degree Courses, teaching staff, contract teaching staff, international scholars.

    Methods of delivery

    The service is provided mainly by the Schools and Departments and is coordinated by the Teaching, Student Services, Orientation and Internationalisation Area.

    The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages.

    Performance

    The service is available to future and current PhD students, future and current postgraduate students, future and current Master's students, teaching staff and contract teaching staff
     

    School of Mathematical, Physical and Natural Sciences

    Courses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMA
    Reference Office

    School of Mathematical, Physical and Natural Sciences

    Education Support Unit for the Departments of the Valletta Puggia Pole

    School of Mathematics, Physics and Natural Sciences

    Grazia Esposito

    Reference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of Mathematics

    Websitehttps://scienze.unige.en/

     

    Study Programmes of the Department of Earth, Environmental and Life Sciences - DISTAV
    Reference Office

    School of Mathematical, Physical and Natural Sciences

    Educational Support Unit for the Department of the St. Martin's Pole

    Department HeadFrancesca Rossi
    Websitehttps://scienze.unige.en/

     

    School of Medical and Pharmaceutical Sciences

    Courses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSAL
    Reference office

    School of Medical and Pharmaceutical Sciences

    Unit of Didactic Support for Undergraduate Courses

    LeaderLeda Masi
    Websitehttps://medicina.unige.it/

     Referrals to Departments of the School of Medical and Pharmaceutical Sciences

     

    School of Social Sciences

    Courses of Study in the Department of Economics
    Reference Office

    Department of Economics

    Education Support Unit

    Department of EconomicsOrietta Bertonasco
    Websitehttps://economia.unige.en/

      

    Study Programmes of the Department of Law
    Reference Office

    Department of Law

    Didactics Support Unit

    DirectorFilippo Pessino
    Websitehttps://giurisprudenza.unige.it/didattica_home

     

    Study Courses of the Department of Education Sciences - DISFOR
    Reference Office

    Department of Education Sciences - DISFOR

    Education Support Unit

    Department HeadDebora Devcich
    Websitehttps://disfor.unige.it/

     

    Study Programmes of the Department of Political Science and International Affairs - DiSPi
    Reference Office

    Department of Political Science and International Affairs - DiSPi

    Education Support Unit

    LeaderMonica Sitzia
    Websitehttps://dispi.unige.en/

     

    School of Humanities

    Courses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAAS
    Reference Office

    School of Humanities

    Education Support Unit for the Department of Italian Studies, Romanities, Antiquities, Arts and Performing Arts - DIRAAS and the Department of Antiquities, Philosophy and History - DAFIST

    Staff ManagerEnrica Roveta
    Websitehttps://scienzeumanistiche.unige.en/node/117

     

    Study Programmes of the Department of Modern Languages and Cultures - DLCM
    Reference Office

    School of Humanities

    Education Support Unit for the Department of Modern Languages and Cultures

    Department HeadRoberta Ferrando
    Website

    https://scienzeumanistiche.unige.it

    https://lingue.unige.en/

     

    Polytechnic School

    Department of Architecture and Design - DAD
    Department of Architecture and Design

    Department of Architecture and Design

    Education Support Unit

    Department HeadAntonella Pantani
    Websitehttps://architettura.unige.en/

     

    Courses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRIS
    Reference Office

    Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRIS

    Education Support Unit

    Department HeadElena Tortora
    Websitehttps://dibris.unige.en/

     

    Courses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCA
    Reference Office

    Department of Civil, Chemical and Environmental Engineering - DICCA

    Unit of Support for Teaching

    Responsible personSimona Grillo
    Websitehttps://dicca.unige.it/

     

    Courses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIME
    Reference Office

    Department of Mechanical, Energetic, Managerial and Transport Engineering - DIME

    Unit for Supporting Teaching

    LeaderFrancesca Livrieri
    Websitehttps://www.dime.unige.en/

     

    Courses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITEN
    Reference Office

    Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITEN

    Education Support Unit

    DirectorPaola Bergantin
    Websitehttps://diten.unige.it/

     

    IANUA First Level and Master Level courses

    Reference Office

    University of Genoa High School - IANUA

    School Support Unit

    School Support UnitMonica Ballarini
    Websitehttps://ianua.unige.it/

     

    The service is available to future and current PhD students, future and current postgraduate students, future and current Master's students, teaching staff and contract teaching staff
     

    School of Mathematical, Physical and Natural Sciences

    Courses of the Department of Chemistry and Industrial Chemistry - DCCI, Department of Physics - DIFI, Department of Mathematics - DIMA
    Reference Office

    School of Mathematical, Physical and Natural Sciences

    Education Support Unit for the Departments of the Valletta Puggia Pole

    School of Mathematics, Physics and Natural Sciences

    Grazia Esposito

    Reference person for the Department of Chemistry and Industrial Chemistry, the Department of Physics and the Department of Mathematics

    Websitehttps://scienze.unige.en/

     

    Study Programmes of the Department of Earth, Environmental and Life Sciences - DISTAV
    Reference Office

    School of Mathematical, Physical and Natural Sciences

    Educational Support Unit for the Department of the St. Martin's Pole

    Department HeadFrancesca Rossi
    Websitehttps://scienze.unige.en/

     

    School of Medical and Pharmaceutical Sciences

    Courses of the Department of Pharmacy - DIFAR, the Department of Internal Medicine and Medical Specialities - DIMI, the Department of Experimental Medicine - DIMES, the Department of Neuroscience, Rehabilitation, Ophthalmology genetics and maternal-infantile sciences - DINOGMI, of the Department of integrated surgical and diagnostic sciences - DISC, of the Department of health sciences - DISSAL
    Reference office

    School of Medical and Pharmaceutical Sciences

    Unit of Didactic Support for Undergraduate Courses

    LeaderLeda Masi
    Websitehttps://medicina.unige.it/

     Referrals to Departments of the School of Medical and Pharmaceutical Sciences

     

    School of Social Sciences

    Courses of Study in the Department of Economics
    Reference Office

    Department of Economics

    Education Support Unit

    Department of EconomicsOrietta Bertonasco
    Websitehttps://economia.unige.en/

      

    Study Programmes of the Department of Law
    Reference Office

    Department of Law

    Didactics Support Unit

    DirectorFilippo Pessino
    Websitehttps://giurisprudenza.unige.it/didattica_home

     

    Study Courses of the Department of Education Sciences - DISFOR
    Reference Office

    Department of Education Sciences - DISFOR

    Education Support Unit

    Department HeadDebora Devcich
    Websitehttps://disfor.unige.it/

     

    Study Programmes of the Department of Political Science and International Affairs - DiSPi
    Reference Office

    Department of Political Science and International Affairs - DiSPi

    Education Support Unit

    LeaderMonica Sitzia
    Websitehttps://dispi.unige.en/

     

    School of Humanities

    Courses of Study of the Department of Antiquities, Philosophy and History - DAFIST, Department of Italianistics, Romanities, Antiquities, Arts and Performing Arts - DIRAAS
    Reference Office

    School of Humanities

    Education Support Unit for the Department of Italian Studies, Romanities, Antiquities, Arts and Performing Arts - DIRAAS and the Department of Antiquities, Philosophy and History - DAFIST

    Staff ManagerEnrica Roveta
    Websitehttps://scienzeumanistiche.unige.en/node/117

     

    Study Programmes of the Department of Modern Languages and Cultures - DLCM
    Reference Office

    School of Humanities

    Education Support Unit for the Department of Modern Languages and Cultures

    Department HeadRoberta Ferrando
    Website

    https://scienzeumanistiche.unige.it

    https://lingue.unige.en/

     

    Polytechnic School

    Department of Architecture and Design - DAD
    Department of Architecture and Design

    Department of Architecture and Design

    Education Support Unit

    Department HeadAntonella Pantani
    Websitehttps://architettura.unige.en/

     

    Courses of the Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRIS
    Reference Office

    Department of Computer Science, Bioengineering, Robotics and Systems Engineering - DIBRIS

    Education Support Unit

    Department HeadElena Tortora
    Websitehttps://dibris.unige.en/

     

    Courses of Study of the Department of Civil, Chemical and Environmental Engineering - DICCA
    Reference Office

    Department of Civil, Chemical and Environmental Engineering - DICCA

    Unit of Support for Teaching

    Responsible personSimona Grillo
    Websitehttps://dicca.unige.it/

     

    Courses of Study of the Department of Mechanical, Energetic, Managerial and Transport Engineering - DIME
    Reference Office

    Department of Mechanical, Energetic, Managerial and Transport Engineering - DIME

    Unit for Supporting Teaching

    LeaderFrancesca Livrieri
    Websitehttps://www.dime.unige.en/

     

    Courses of Study of the Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITEN
    Reference Office

    Department of Naval, Electrical, Electronics and Telecommunications Engineering - DITEN

    Education Support Unit

    DirectorPaola Bergantin
    Websitehttps://diten.unige.it/

     

    IANUA First Level and Master Level courses

    Reference Office

    University of Genoa High School - IANUA

    School Support Unit

    School Support UnitMonica Ballarini
    Websitehttps://ianua.unige.it/

     

    The service is available for students.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Orientation, career service and inclusion service

    Internships department

    Responsible personPaola Pugliese
    Websitehttps://unige.it/lavoro/tirocini

    Referrals to Schools

    The service is available for students.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Orientation, career service and inclusion service

    Internships department

    Responsible personPaola Pugliese
    Websitehttps://unige.it/lavoro/tirocini

    Referrals to Schools

    The service is available for teaching staff.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Didactics Coordination Department

    DirectorFrancesca Marciani
    Websitehttps://rubrica.unige.it/strutture/struttura/100489

    The service is available for teaching staff.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Didactics Coordination Department

    DirectorFrancesca Marciani
    Websitehttps://rubrica.unige.it/strutture/struttura/100489

    The service is available for teaching staff.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Higher education service

    Didactic innovation, skills development and certification department

    Department headPaola Bergonzoni
    Websitehttps://utlc.unige.it

    The service is available for teaching staff.

    Office of reference

    Instructional area, student services, orientation and internationalisation

    Higher education service

    Didactic innovation, skills development and certification department

    Department headPaola Bergonzoni
    Websitehttps://utlc.unige.it

    The service is available for international scholars.

    Reference office

    Instructional area, student services, orientation and internationalisation

    Internationalisation service

    Welcome Office Department - welcoming international students and users

    Responsible personGiulia Mariano
    Websitehttps://rubrica.unige.it/strutture/struttura/100322

     

    The service is available for international scholars.

    Reference office

    Instructional area, student services, orientation and internationalisation

    Internationalisation service

    Welcome Office Department - welcoming international students and users

    Responsible personGiulia Mariano
    Websitehttps://rubrica.unige.it/strutture/struttura/100322

     

    Quality Indicators and Standards

    DimensionsIndicatorsValue
    AccessibilityChannels available for accessing the servicePhysical access Telephone E-mail PEC Microsoft Teams Website
    TimescaleMaximum response time for taking up email requests2 working days
     Average service delivery timeThe delivery time varies depending on the complexity of the service
    TransparencyMode of publication of useful informationPublication in a timely manner on the website
    Effectiveness

    Satisfaction of attending students on the organisation of the study courses-Didactics Evaluation Questionnaires (scale 1/4, percentage of positive responses 3 and 4)

     

    		75.69%
     Satisfaction of students on internship support services4.25
     Satisfaction of lecturers on the organisation of Study Courses-Education Evaluation Questionnaires (1/4 scale, percentage of positive responses 3 and 4)95.56%
     Satisfaction of teaching staff with the specialised support services for the management of Study Courses5.02
     Satisfaction of teaching staff for support services for teaching innovation5.02
     Satisfaction of teaching staff for support services for internationalisation4.90
    DimensionsIndicatorsValue
    AccessibilityChannels available for accessing the servicePhysical access Telephone E-mail PEC Microsoft Teams Website
    TimescaleMaximum response time for taking up email requests2 working days
     Average service delivery timeThe delivery time varies depending on the complexity of the service
    TransparencyMode of publication of useful informationPublication in a timely manner on the website
    Effectiveness

    Satisfaction of attending students on the organisation of the study courses-Didactics Evaluation Questionnaires (scale 1/4, percentage of positive responses 3 and 4)

     

    		75.69%
     Satisfaction of students on internship support services4.25
     Satisfaction of lecturers on the organisation of Study Courses-Education Evaluation Questionnaires (1/4 scale, percentage of positive responses 3 and 4)95.56%
     Satisfaction of teaching staff with the specialised support services for the management of Study Courses5.02
     Satisfaction of teaching staff for support services for teaching innovation5.02
     Satisfaction of teaching staff for support services for internationalisation4.90

    The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.

    You can check the physical accessibility of all the University's classrooms through the View Classrooms function available at EasyRoom.

    At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.

    The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates the University Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.

    If you have problems accessing the other buildings where the offices are located, you can report it to the porter's lodge at the contact details given on the page Edifici.

    To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile.

    The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the site's relative declaration of conformity.

    You can check the physical accessibility of all the University's classrooms through the View Classrooms function available at EasyRoom.

    At the indicated address, click on "View classrooms" and then choose from the drop-down menu the building of interest, to check, for all the classrooms of the building, the absence of architectural barriers.

    The accessible entrance of via Balbi 5 is located in Salita di Pietraminuta, the alley that separates the University Building from the Church of San Vittore (via Balbi 7). To access this entrance, it is necessary to ring the bell and wait for the porter to arrive.

    If you have problems accessing the other buildings where the offices are located, you can report it to the porter's lodge at the contact details given on the page Edifici.

    To report an architectural barrier that prevents access to a University building, fill in the form on the page Ateneo accessibile.

    Complaints

    Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.

    Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints.

    Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.

    Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.

    The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.

    In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.

    Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.

    Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.

    The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.

    In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers.

     

     

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    Last update 10/12/2024