Description The service deals with the registration and formalisation of students' careers, from enrolment in the first year to the awarding of the qualification and any professional qualification examinations, managing applications and the issuing of certificates in relation topre-registrationenrolmentenrolment in subsequent yearssubmission of the study planregistration of examinationscareer applicationsresumption of studies, incoming transfers outgoing transfers, suspension, renunciation, late enrolment on out-of-term applicationrecognition of activities carried out in mobility abroad or in other study coursesthe awarding of the degreeany professional qualification examinations.StakeholdersStudents, students and their families.GuestsFuture and current students, graduates.Methods of deliveryThe service is provided by the Teaching, Student Services, Orientation and Internationalisation Area, which acquires information from Schools and Departments.The service is accessible through the channels of the relevant offices at the times indicated on the relevant pages. Performance One-stop shop for students The service is available to prospective and current students and graduates.Student Services for the School of Mathematical, Physical and Natural SciencesOffice of referenceInstructional area, student services, orientation and internationalisationStudent ServicesStudent Services Department for the School of Mathematical, Physical and Natural SciencesServices ManagerPaola TassistroWebsitehttps://unige.en/services/secretarial services Study Programmes of the School of Medical and Pharmaceutical SciencesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of Medical and Pharmaceutical SciencesStaff ManagerRoberta RabboniWebsitehttps://unige.en/services/secretariats Study Programmes of the School of Social SciencesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of Social SciencesSupervisorRoberta RabboniWebsitehttps://unige.en/services/secretarial services Study Programmes of the School of HumanitiesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of HumanitiesStudent Services DepartmentFausta Antonia ArditoWebsitehttps://unige.en/services/secretarial services Study Programmes of the Polytechnic SchoolOffice of referenceInstructional area, student services, guidance and internationalisationStudent servicesStudent Services Department for the Polytechnic SchoolStudent Services DepartmentAnna Maria BellinoWebsitehttps://unige.it/servizi/segreterie The service is available to prospective and current students and graduates.Student Services for the School of Mathematical, Physical and Natural SciencesOffice of referenceInstructional area, student services, orientation and internationalisationStudent ServicesStudent Services Department for the School of Mathematical, Physical and Natural SciencesServices ManagerPaola TassistroWebsitehttps://unige.en/services/secretarial services Study Programmes of the School of Medical and Pharmaceutical SciencesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of Medical and Pharmaceutical SciencesStaff ManagerRoberta RabboniWebsitehttps://unige.en/services/secretariats Study Programmes of the School of Social SciencesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of Social SciencesSupervisorRoberta RabboniWebsitehttps://unige.en/services/secretarial services Study Programmes of the School of HumanitiesReference OfficeInstructional Area, Student Services, Orientation and InternationalisationStudent ServicesStudent Services Department for the School of HumanitiesStudent Services DepartmentFausta Antonia ArditoWebsitehttps://unige.en/services/secretarial services Study Programmes of the Polytechnic SchoolOffice of referenceInstructional area, student services, guidance and internationalisationStudent servicesStudent Services Department for the Polytechnic SchoolStudent Services DepartmentAnna Maria BellinoWebsitehttps://unige.it/servizi/segreterie Registration for state examinations The service is available to undergraduates and graduates.Reference officeEducation area, student services, guidance and internationalisationHigher education serviceState examinations, masters and teacher training departmentStaff responsibleMarianna ModicaWebsitehttps://unige.it/postlaurea The service is available to undergraduates and graduates.Reference officeEducation area, student services, guidance and internationalisationHigher education serviceState examinations, masters and teacher training departmentStaff responsibleMarianna ModicaWebsitehttps://unige.it/postlaurea Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams WebsiteTemporary accessMaximum response time for taking over email requests2 working days Average service delivery time4 working daysTransparencyMode of publication of useful informationEarly publication on the websiteEfficacyUser satisfaction (1/6 scale)3,66 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams WebsiteTemporary accessMaximum response time for taking over email requests2 working days Average service delivery time4 working daysTransparencyMode of publication of useful informationEarly publication on the websiteEfficacyUser satisfaction (1/6 scale)3,66 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant declaration of conformity of the site.There are no architectural barriers.To report an architectural barrier that prevents access to a facility of the Athenaeum, you can fill out the form on the page Ateneo accessibile. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relevant declaration of conformity of the site.There are no architectural barriers.To report an architectural barrier that prevents access to a facility of the Athenaeum, you can fill out the form on the page Ateneo accessibile. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications given on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
