Description The service offers financial and logistical support to deserving female students and students in less favourable financial circumstances, through the provision of scholarships and study awards, tuition fee exemptions and, through Aliseo, contributions towards accommodation and catering.The service also provides funding for "self-managed" cultural and social activities and part-time collaborations, with which female students and students can supplement their education with work experience directly within the University. Performance Right to study Office of referenceInstructional department, student services, guidance and internationalisationStudent Contributions and Benefits DepartmentStaff ManagerGiovanna ParodiWebsitehttps://unige.it/tasse Office of referenceInstructional department, student services, guidance and internationalisationStudent Contributions and Benefits DepartmentStaff ManagerGiovanna ParodiWebsitehttps://unige.it/tasse Quality Indicators and Standards Indicators IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams WebsiteTimelinessMaximum response time to email requests with regard to taking charge6 working days Average service delivery time for other types of requestServices are provided promptly and in any case in compliance with the deadlines set out in the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)3,97 IndicatorsIndicatorsValueAccessibilityChannels available to access the servicePhysical access Telephone E- mail Microsoft Teams WebsiteAccessibilityAccessibilityPhysical accessmail Microsoft Teams WebsiteTimelinessMaximum response time to email requests with regard to taking charge6 working days Average service delivery time for other types of requestServices are provided promptly and in any case in compliance with the deadlines set out in the Regulation on administrative procedures, right of access to administrative documents, simple and generalised civic rightsTransparencyManner of publishing useful informationPublication in a timely manner on the websiteEffectivenessUser satisfaction (1/6 scale)3,97 Service quality levels provided with regard to the effective accessibility of services for people with disabilities The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.If you have any problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile. page. The web pages dedicated to the service have a level of conformity with WCAG 2.1 or WCAG 2.0 requirements as indicated in the relative declaration of conformity of the site.There are no architectural barriers.If you have any problems accessing the building at Piazza della Nunziata 6, you can report it to the concierge at the contact details indicated on the Edifici.To report an architectural barrier that prevents access to a University building, fill in the form on the Ateneo accessibile. page. Complaints Complaint modalities Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications on the page Participating in quality - reports and complaints. Any reports or complaints may be addressed directly to the head of the office to which the report is addressed, at Ufficio Relazioni con il Pubblico (URP), to the University Guarantor, according to the indications on the page Participating in quality - reports and complaints. Rights that users with disabilities can demand Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Specific services, aids and adaptations made available for the inclusion of students with disabilities or DSAs may be requested in the manner indicated on the Disability and DSA page.Any problems encountered by students with disabilities or DSAs may be reported to the Disability and DSA Support Services Sector.The recipients of the service can lodge a complaint with the Administration in the same way as for the other types.In the absence of a response from the Administration, it is always possible to forward a report to the Digital Ombudsman for digital services or to the National Authority for the Rights of Persons with Disabilities for architectural or sensory barriers. Back to the main page of the Service Charter
