OPERATIONS MANAGEMENT

OPERATIONS MANAGEMENT

_
iten
Codice
84684
ANNO ACCADEMICO
2020/2021
CFU
6 cfu al 1° anno di 9268 YACHT DESIGN (LM-34) LA SPEZIA

6 CFU al 1° anno di 9008 DESIGN NAVALE E NAUTICO (LM-12) LA SPEZIA

6 CFU al 2° anno di 9008 DESIGN NAVALE E NAUTICO (LM-12) LA SPEZIA

SETTORE SCIENTIFICO DISCIPLINARE
SECS-P/08
LINGUA
Inglese
SEDE
LA SPEZIA (YACHT DESIGN)
periodo
1° Semestre
materiale didattico

PRESENTAZIONE

This course  on O.M.   provides the  Students with  BASIC KNOWLEDGE  of  COMPETITIVE INDUSTRIAL  MANAGEMENT; it has a specific focus  on  Enterprise  Culture which  means  the  Concepts, Disciplines and  tools  to operate  like  a  Manager;  and it has an  additional focus  on  the Design & Production  Processes  for  nautical  Competitive  Operations (single  Customer  Order  “one  shot”).

 

 

OBIETTIVI E CONTENUTI

OBIETTIVI FORMATIVI

Essential Elements for the Enterprise Competitivity toghether with analysis of the General Technics and Processes for an effective.

OBIETTIVI FORMATIVI (DETTAGLIO) E RISULTATI DI APPRENDIMENTO

The  main  aims are  :

 A ) Education  to  operate always  in  the  way that  “  …MAKES  THE  THINGS  HAPPEN …” ; 

 B)  Education  to  learn  and  become  familiar with  the  KNOWLEDGE  OF THE  FUNDAMENTAL DISCIPLINES AND KNOW-HOW  NECESSARY  TO  MANAGE  A  COMPANY in a COMPETITIVE  WAY.

C)   OPERATES  TO GENERATE  A  HARMONIC  INTEGRETED  SYSTEM into  the Company as a whole (the only  sure way  to  generate  real competitiveness).

D) Understands  the  RULES  that underpin the facilitation of  IMPROVEMENT  in all sectors  and  systems supporting  everybody in all problems  and operations.

E)   Understands  the  paramount  importance  of  clear, effective  ,  immediate  COMMUNICATION  with everybody to OPERATE  IN GREAT  AUTONOMY  TO REACH THE  TARGETS.

F)  Understands  their  own  role  as  PROBLEM  SOLVER   and has the capacity  to  create  SYNERGIES AND  MOTIVATION  so that an ORGANISATION  BECOMES   AN ORGANISM : this is a necessary premise  to  be a COMPETITIVE  COMPANY.

 

The  first  part  of  the  programme is  introductory  and provides an overview  of  the package  of  disciplines  and  also  of the  concepts and  legal nature  of  a  Company  as well as of   the   meaning of  being  a  Manager.

  1. WHO IS  A  MANAGER  : “ THE  PEOPLE  THAT  MAKE THINGS  HAPPEN”, those that  “ALWAYS  REACH  THE  TARGETS ”, “ Those that enable other to reach the Targets”;  the  man / woman  that  contributes strongly  to Company improvement and  growth.
  2.  LEADERSHIP/ BOSS. Behaviour  and  style  of  management
  3. STARTING  A  COMPANY ; legal aspects, responsibilities, Social involvements,  types of Company.
  4. TARGETS :  TECNICAL, ECONOMICAL, FINANCIAL, ETHICAL and SOCIAL ORGANISATIONS ;
  5. INSTRUMENTS  &   TECHNIQUES   TO  SPECIFY IN A measurable  way   THE Targets and Operations (Dimensions, values , time to time (rolling)   comparisons ,  DISCREPANCIES ANALYSIS ,  RECOVERY  ACTIONS   AND  NEW   IMPROVEMENTS   ). Practical  applications  of  the  CONTINUOUS  IMPROVEMENT  PROCESS :  PLAN- DO - CHECK  -ACT   ( Deming ).     Feedback  METHOD .
  6. The Enterprise  as  a Universe of   DATA  : DATA  COLLECTION  and  ANALYSIS.
  7. HUMAN  RESOURCES  MANAGEMENT; IMPROVEMENT  AND  SUPPORT; INDIVIDUAL  POTENTIAL: Development to success.  PRIORITY  TARGET  FOR  A  MANAGER:  to strengthen  the  human  capacity and  responsibility. How to ensure a high level of know-how FOR THE  ROLE,  MOTIVATION AND  ASSERTIVENES; Maslow  Pyramid;  TRANSACTIONAL  ANALYSIS, PETER’s  Problem  , Synergy  and  co-engineering.

8. ELEMENTS  of ADMINISTRATION , ACCOUNTING , FINANCE,  ECONOMICS : CAPITAL  AND  FOUNDING , COMPANY  CALCULATION  ON  REDDITIVITY PARAMETER, ,  ROI,  B.E.P. .

9. PROCESS ANALYSIS FOR IMPROVING EFFECTIVENESS  AND  EFFICIENCY,   PERFORMANCE MEASURAMENTS: inventory   rotations  , balance  sheets ,    economic data (overview  and  detail).

10. EBITDA/ GROSS  MARGIN,  NET  MARGIN &  PROFIT  .

11. PLANNIG PROGRAMMING – SCHEDULING  -  FINITE  CAPACITY SCHEDULING.

12. BASIC   ESSENTIAL   SWs :  ERP  ( + MRP ) ,  DOCUMENTS   MANAGEMENT WITH AUTOMATIC  PROCESSES ,  MULTIPROJECT  SCHEDULING INTEGRATED  WITH  ERP ( FINITE  CAPACITY PROJECTING ) , BUSINESS INTELLIGENCE,

13. ENGINEERING  MANAGEMENT : TARGETS,  ORGANISATION, INSTRUMENTS , BUDGETS , PLANNING AND SCHEDULING

14. THE  4  DIMENSIONS OF A   “PROJECT” : TIME,  COSTS,  CONTENTS AND RELIABILITY .  Value  analysis & Standardisation criteria and methods.

15.  RELIABILITY IN  INTEGRETED  ENTERPRISE  IMPLEMENTATIONS ’, QUALITY  CONTROL, ZERO DEFECTS  PHILOSOPHY AND APPLICATIONS ’, ISO 9000 ( 90XX). D.O.E.,  TESTS :   DISTRUCTIVE and NOT DISTRUTIVE  ( OVERVIEW and  SPECIFIC to  NAUTICAL  PRODUCTS), STATISTICS (GENERAL AND  INFERENTIAL +    APPLICATIONS  ( Gaussian ,Cp and Cpk ),  FMEA   and   RISKS  ANALYSIS. 

16.  COMPETITIVE   ENGINEERING  AND PROJECT  MANAGEMENT for  advanced and  competitive  operations in engineering. parallel designing vs  serial. Engineering,  change  management. Using a  CODING  SYSTEM;    DOCUMENT  MANAGEMENT FOR  W.WIDE  EFFICIENCY.  THE  STRUCTURE  OF  AN  INTEGRATED-DOCUMENT  ORGANISATIONS:  drawings, technical specifications, bill of  materials ,  TECHNICAL SUPPORT  to SUPPLIERS FOR  RELIABILTY, NON  CONFORMITY MGN, “do it  right  first time ’.

17.  DETAILED   FMEA  AND   RISK ANALYSIS. ROBUST  DESIGN. RELIABILTY AND  SAFETY,    “ FOR  LIFE”  DESIGN,  MAINTENANCE  + DYAGNOSTICS  ( PROGNOSTIC  ON  SYSTEMS  AND ON BOARD) .

18. ENTERPRISE  and  SUB - AREAS  FORECASTS   +  BUDGET   . DISCREPANCY ANALYSIS     : PARETO/ ISHIKAWA  and BRAINSTORMING, ANALYSIS on  lost  :  TAGOUCHI,

19.  ENTERPRISE MANAGEMENT  AS A   ”FULLY  HARMONISED  SYSTEM”;  as COMPETITIVE  INDUSTRIAL PROJECT    ;   parameters and  their  measurement  .

BEING  A MANAGER  MEANS  being like the  ENGINE  that PROPELS  CONTINUOUS  GROWTH; SUPPORTING THE FORMAL ORGANISATIONAL STRUCTURE;  DIRECTING REPONSABILITY ALLOCATION, having a DYNAMIC & FLEXIBLE  approach to address SPECIFIC  SITUATIONS and PROBLEMS.

 

Modalità didattiche

The MAJORITY  of the  TIME  DIRECT  verbal instruction is used, applying a  DUAL 2-WAY  METHOD  to foster interaction with the students and  verify  adequate  UNDERSTANDING .

Additional contacts  with  the  Students  take  place   during  the  full year  to provide opportunities for in-depth explanations  when  necessary (on demand)  and  mainly   to provide support when they wish to add chapters on industry knowledge  to their theses.

PROGRAMMA/CONTENUTO

THE  FULL PROGRAMME   is divided into  18 LESSONS  including  SOME  MODEL EXERCISES explained  in  detail  and with reference to REAL CASE STUDIES.

During  EACH  LESSON  a topic is  dealt  with in detail  but  with  various references back  TO PREVIOUS  TOPICS  TO FACILTATE  the  development of a  well-rounded KNOW-HOW and the INTEGRETION BETWEEN DISCIPLINES.

TESTI/BIBLIOGRAFIA

  • WRITTEN  DOCUMENTS  COVERING  ALL THE  ITEMS   from  PROF. A. DA FORNO   COVERING  THE FULL COURSE  ARE  AVAILABLE  ON the STUDENTS’ BOARD (BACHECA) , INCLUDING  EXERCISES and  a READING  LIST.  
  • A SLIDE-PACK created by Prof. A.  DA  FORNO is used  DURING  SOME  LESSON  IN ORDER  TO FACILITATE understanding and recall. (such  slides  are also published  on the  Course’s board  (BACHECA)  ACCESSIBLE  TO ALL STUDENTS) .
  •   I METODI TAGUCHI E IL QFD                                         NANCY E RAYAN      Franco Angeli
  • PMI : VINCERE LA CRISI IN 4  MOSSE              FRASCARI BATTAGLINI    Gruppo 24 ORE
  • LA GESTIONE GLOBALE DELLA PICCOLA E MEDIA IMPRESA NELL'ERA DELL'E-BUSINESS -                                             FRASCARI BATTAGLINI
  • OPERATIONS MANAGEMENT  -  Slack , 7th Edition c2013
  • 7 FUNDAMENTALS OF AN OPERATIONALLY EXCELLENT MANAGEMENT SYSTEM  -  Dr. Chitram Lutchman, Dougle Evans, Waddah Ghanem, Dr. Rohanie Maharaj
  • Il CONTROLLO STATISTICO DI QUALITA’                      W.MESSINA   F. Angeli

Per  consultazione :

  • Organizzazione Aziendale, Manuale Corso Universitario Completo (Ed Mcgraw Hill 2004)
  • THE ENCYCLOPEDIA OF OPERATIONS MANAGEMENT  -  A. Hill (Pearson, 2011)

DOCENTI E COMMISSIONI

Commissione d'esame

ANTONIO DA FORNO (Presidente)

MARCO FERRANDO

LEZIONI

Modalità didattiche

The MAJORITY  of the  TIME  DIRECT  verbal instruction is used, applying a  DUAL 2-WAY  METHOD  to foster interaction with the students and  verify  adequate  UNDERSTANDING .

Additional contacts  with  the  Students  take  place   during  the  full year  to provide opportunities for in-depth explanations  when  necessary (on demand)  and  mainly   to provide support when they wish to add chapters on industry knowledge  to their theses.

INIZIO LEZIONI

During the 1st  term (semester)

ESAMI

Modalità d'esame

THE   EXAMINATION  IS  divided into 2 parts : a WRITTEN  TEST   and  an ORAL  TEST.

The  questions  and  answers   are  related  to  the  FULL PROGRAMME  of  the  Course. .

During  the  Academic  year  3  periods  are allocated  for  EXAMINATIONS: 

NR  3  SESSIONS  IN SUMMER : June, July  and  September; 

NR  2  SESSIONS  IN  WINTER: January and February.

Additional  SESSIONS  can be  organized  in order  to meet the students’ individual needs,  mainly  due to long-distance travel.  

THE   EXAMS  ARE STRUCTURED AS FOLLOWS:

WRITTEN   TEST  :

  1.  Each Student  has  to ANSWER  TO Nr. .6   QUESTIONS  CHOSEN  FROM A  LIST  OF  116  PUBLISHED on the STUDENTS’ BOARD (BACHECA) FOR  ALL STUDENTS IN A SPECIFIC  DOCUMENT  COVERING  THE FULL COURSE.

The  ANSWERS   must  be  SUCCINCT  ( MAX  500 WORDS )  and provide evidence of a basic  knowledge  of  the  subject & topic in question.  NO  use  of  any  document  is  allowed .

  1. Each Student  can  chose  nr. 5 QUESTIONS in advance and  will produce a WRITTEN DOCUMENT  before  the  EXAM  TO prove  their  capacity  to  prepare  a  logical, comprehensive but  succinct  Document  to EXPLAIN each topic ;  max  500  words  for each  answer.  This  work  evidences  the  capacity  to carry out  research   and  build  up  an effective argument to explain  their  Knowledge.

BOTH  documents   must  be  READY  AT THE  END  OF  NR 2  HOURS   ALLOCATED  FOR  THE  WRITTEN  EXAM.

NORMALLY  THE  WRITTE  EXAM  TAKES  PLACE  FROM  10.00  A.M.   AND  HAS  A  DURATION  OF 2  HOURS.

 

Each  Student  has  to  have  paper  sheets  with  their  NAME  AND  MATRICOLA  CODE  REFERENCE . The  only  support  allowed  is  a  calculator.

  1.   ORAL  TEST.

 

THE  ORAL  TEST  WILL  BE  UNDERTAKEN  ONLY  IF  THE RESULTS IN THE  WRITTEN  TEST  ARE AT OR ABOVE THE   MINIMUM  REQUIREMENTS.

THE  ORAL  TEST  IS  A  DETAILED  EXAMINATION  OF  THE WORK  DONE  in order  to  EVALUATE  the  POSITIVE  AND  NEGATIVE  ELEMENTS of a topic and come to A  COMPLETE  EXPLANATION  OF  THE  MATTER.

When  necessary  additional  QUESTIONS  can  be  asked and considered. 

At  the  END  of  the  FULL EXAM each  Student  is  invited  to  reflect  and  then  PROVIDE  A  PERSONAL  EVALUATION  ON  HIS  PERFORMANCE  DURING  THAT  EXAM: given that   being  a  Manager  means  having TO EVALUATE  PERFORMANCE,  THIS IS  THE FINAL EXERCISE  to APPLY  the  method they learnt and use it to assess their own work.

The student’s own  EVALUATION IS then COMPARED  TO THE  PROFESSOR’s own assessment of their performance (which he wrote down before hearing the self-assessment) and discussed.  STATISTICALLY,  it is the case that  95% OF  EVALUATIONS  ARE  in agreement,  WITH  A  +/-  1  POINT  OF DISCREPANCY . The  remaining  5% of self-evaluations   are so different and wide of the mark  that  the  exam  is  NEGATIVE.

The  ORAL  TEST  IS  NORMALLY PERFORMED  IN  THE  AFTYERNOON OR  ASAP after the written test.

PROCESS  to take part in the  EXAMS

To  have  access  to  the  EXAM  each STUDENT  MUST  ADD  THEMSELVES  TO THE  LIST   3  DAYS  BEFORE THE  DAY OF THE EXAM  DAY: this  is  necessary  to PLAN  AND  ORGANIZE THE LOCATION OF THE EXAM ITSELF.

THE ORAL  EXAM  IS  AUTOMATICALLY SET UP  AFTER  THE  WRITTEN ONE.

ALTRE INFORMAZIONI

A  PERIODIC  MEETING  IS  REGULARLY  AVAILABLE ON REQUEST ON TUESDAY  AFTERNOON  IN  ROOMS   available   in  POLO MARCONI  UNIVERSITY  DEPT.